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Get Help
  • Tools, Services & Support
    • Academic Planning
    • Access & Authentication
    • Administrative Systems
    • Data & Reporting
    • Email, Calendars, & Events
    • IT Systems Infrastructure
    • Networks & Connectivity
    • Software & Computers
    • Storage & Hosting
    • Teaching & Learning
    • Voice & Video
  • Guides by Topic
    • Accessibility & Usability
    • Computers & Printing
    • Email & Calendaring
    • Emergency Preparedness
    • Enterprise Data
    • Identity, Diversity & Inclusion
    • IT Sourcing & Standards
    • Privacy
    • Online Storage & Publishing
    • Research
    • Security & Authentication
    • Technology Facilities
    • Working Remotely
  • Getting Started
    • Students
    • Faculty / Instructors
    • Staff
    • Researchers
    • IT / Technical Staff
    • Retirees
    • Visitors
  • IT at the UW
    • About UW-IT
    • IT across the UW
    • I&T Governance & Policies
    • News & Announcements
    • Services, Fees & Rates
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  • Catalyst Web Tools
    • Catalyst Archive
    • Retirement of Catalyst WebQ and GradeBook
      • Help for survey participants
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        • Use Google Forms to create and send a survey
        • Use Microsoft Forms to create and send a survey
    • GradeBook
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  • Managed Workstation Service
    • My Workstation
      • Adding a Shared Mailbox in Outlook
      • COVID-19: Off-Campus Computer Setup
      • Group Policy Update on Windows 10
      • Requesting help
      • Using Your Computer
      • Using Outlook
      • Online File Storage
        • File Service Comparison
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          • MWS File Service Migration
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        • Recovering Files
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        • MWS Endpoint Protection Transition
        • Windows 11
        • Software Updates
        • Removing Project and Visio
      • Printing
      • Connecting remotely
        • Managed Workstation VPN Service
      • Connecting to the VPN prior to login
      • Security
        • Malware Infections
        • LastPass Password Manager
      • Adding Administrators to Your Managed Workstation
      • Managing Your Browser Bookmarks
      • Mac Support
      • Updates for Windows 10
    • Management
      • Common Problems and Solutions for Sharing E-mails
      • Computer equipment
        • Computer Repairs
        • Computer Warranty Lookup
        • Ordering Laptop and Desktop Computers
      • Provision your Shared UW NetID for Exchange
      • Removing a Computer from MWS
      • Using Autopilot with Managed Workstation
      • LastPass Password Manager
        • LastPass Adoption Guide
        • LastPass Groups
      • Adding Administrators to a Managed Workstation
      • Exchange/Outlook Resource Calendars
      • File Storage Strategy
      • Managing Your Billing Information
      • MyIT: Manage your Managed Workstation resources
      • Other Resources and IT help
      • Setting Up a Managed Workstation Computer
        • Adding a Workstation to the NetID Domain
        • How to Enable Secure Boot
        • OSD Image Installation
        • Software Images
        • Software Packages
      • Creating a New MWS Customer Account
        • Removing users from MWS service
        • Adding a New User
        • MWS Eligibility Groups
    • Service Information
      • Customer Accounts
        • Contact roles
        • Default budgets
        • UW-IT MWS Customer Account Practices
      • Firewalls and Managed Workstation
      • Introduction to Managed Workstation
      • MWS Capability Map
      • Ending MWS Services
      • Exchange Support
      • OS lifecycle support
      • Recent News
      • Security Design
      • Stay in Touch
      • What’s Included in the Rate
      • MWS Sitemap
  • Software for the UW (UWare Catalog)
    • Microsoft Campus License Agreement Details
      • UW Microsoft Service Levels
      • Microsoft Campus Agreement FAQ
    • UW-IT Software Cancellation Request Form
  • Productivity Platforms
    • UW Google
      • UW Google Changes Project
        • Google Changes Checklist
        • Google Changes Common Use Cases
        • Google Storage Limits
        • Migration Tool Options for UW Google Content
        • Change Email Forwarding from UW Google to UW O365
        • Alternatives to UW Google for Shared UW NetIDs
        • Project Communications
      • UW Google Account & Data Deletion
      • UW Google and Youth
      • Google Drive
        • File Ownership and Preserving Data
      • Google Shared Drive
        • Google Shared Drive Service Offering
        • Moving Folders in Google Drive and Shared Drives
      • Google Shared Drives vs Google Shared Folders
      • Google Forms
      • Google Gmail
        • Supported Gmail Clients
      • Google Groups
      • Google Jamboard
      • Google Marketplace Apps
      • Google Meet
      • Google Play Store
      • Google Photos
      • Zoom Add-in
      • YouTube
        • Brand Accounts
    • UW Office 365
      • UW Office 365 Account & Data Deletion
      • Collaboration Services
      • Exchange Online
        • Add mailbox permissions
        • Email Protection Enhancements
        • Exchange-Enabled UW Groups
        • Focused Inbox
        • Organization Exchange Support Groups
        • Outlook on the web (aka OWA)
        • Outlook Report Message Add-in
        • Supported Exchange Online Clients
        • Zoom for Outlook Add-in
      • Microsoft 365 Groups
      • Microsoft Copilot
      • Microsoft Forms
      • Microsoft Teams
        • Help & How-To
        • Known Issues
        • Policies
      • Minecraft
      • Office 365 ProPlus
        • Error: Your account doesn’t allow editing on a Mac / Activate Microsoft 365 to Create and Edit
      • Office Clients
      • Office Store
      • OneDrive for Business
        • File Ownership and Preserving Data
      • Planner
      • Power BI
      • Power Platform
        • Dynamics 365
        • Power Apps
        • Power Automate
      • Project Online
      • SharePoint Online
        • External Sharing
      • Visio
      • Viva Engage
    • Migrate UW Google or UW Microsoft Content
      • Migrate UW Google Content
      • Migrate UW Microsoft Content
      • Exporting Data from Google to Microsoft using ShareGate
      • Exporting Data from Google to Microsoft using Mover.io
      • Migrate from UW Google to UW Office 365
      • Migrate from UW Google to Personal, Non-Google Account
      • Migrate from UW Google to Personal Google
      • Migrate from UW Office 365 to UW Google
      • Migrate from UW Office 365 to Personal Account
      • Export OneNote Notebooks
    • Provisioning Request Tool (PRT)
    • Productivity Platforms Stats
      • Access PPlat Stats
    • Productivity Platforms Recharge Services
    • Productivity Platforms Service Design & Guidance
    • Service Changes
      • Email Modernization Program
      • Google Hangouts & Google Chat Disabled
      • Microsoft Stream (Classic) to Stream (on SharePoint) Migration Project
      • Microsoft Teams Chat Message Retention Project
      • SharePoint 2010 Retirement Project
      • Skype for Business Retirement
      • Yammer (aka Viva Engage) Reboot Project
    • Sitemap

Requesting help

Need help with your managed workstation?
Email: help@uw.edu
Phone: 206-221-5000
Let us know what assistance you need, and provide the following details if you have them: computer name, user, error message, and any relevant information to the issue.

More about requesting help

COVID-19: Off-Campus Computer Setup

Last updated: August 12, 2022
UW-IT has launched Autopilot, a new method of configuring and domain-joining your Managed Workstation without the need to be on-campus or have an MWS staff member touch the machine. We strongly encourage all MWS customers use this new method; more information is available here: https://itconnect.uw.edu/tools-services-support/software-computers/mws/mgmt/autopilot/
Is there a problem on this page? Let us know.
  • Catalyst Web Tools
    • Catalyst Archive
    • Retirement of Catalyst WebQ and GradeBook
      • Help for survey participants
      • GradeBook Retirement FAQ
      • WebQ Survey Retirement FAQ
        • Use Google Forms to create and send a survey
        • Use Microsoft Forms to create and send a survey
    • GradeBook
    • WebQ Survey
  • Managed Workstation Service
    • My Workstation
      • Adding a Shared Mailbox in Outlook
      • COVID-19: Off-Campus Computer Setup
      • Group Policy Update on Windows 10
      • Requesting help
      • Using Your Computer
      • Using Outlook
      • Online File Storage
        • File Service Comparison
        • MWS File Services
          • MWS File Service Migration
        • Mapping Drives
        • Recovering Files
      • Software
        • MWS Endpoint Protection Transition
        • Windows 11
        • Software Updates
        • Removing Project and Visio
      • Printing
      • Connecting remotely
        • Managed Workstation VPN Service
      • Connecting to the VPN prior to login
      • Security
        • Malware Infections
        • LastPass Password Manager
      • Adding Administrators to Your Managed Workstation
      • Managing Your Browser Bookmarks
      • Mac Support
      • Updates for Windows 10
    • Management
      • Common Problems and Solutions for Sharing E-mails
      • Computer equipment
        • Computer Repairs
        • Computer Warranty Lookup
        • Ordering Laptop and Desktop Computers
      • Provision your Shared UW NetID for Exchange
      • Removing a Computer from MWS
      • Using Autopilot with Managed Workstation
      • LastPass Password Manager
        • LastPass Adoption Guide
        • LastPass Groups
      • Adding Administrators to a Managed Workstation
      • Exchange/Outlook Resource Calendars
      • File Storage Strategy
      • Managing Your Billing Information
      • MyIT: Manage your Managed Workstation resources
      • Other Resources and IT help
      • Setting Up a Managed Workstation Computer
        • Adding a Workstation to the NetID Domain
        • How to Enable Secure Boot
        • OSD Image Installation
        • Software Images
        • Software Packages
      • Creating a New MWS Customer Account
        • Removing users from MWS service
        • Adding a New User
        • MWS Eligibility Groups
    • Service Information
      • Customer Accounts
        • Contact roles
        • Default budgets
        • UW-IT MWS Customer Account Practices
      • Firewalls and Managed Workstation
      • Introduction to Managed Workstation
      • MWS Capability Map
      • Ending MWS Services
      • Exchange Support
      • OS lifecycle support
      • Recent News
      • Security Design
      • Stay in Touch
      • What’s Included in the Rate
      • MWS Sitemap
  • Software for the UW (UWare Catalog)
    • Microsoft Campus License Agreement Details
      • UW Microsoft Service Levels
      • Microsoft Campus Agreement FAQ
    • UW-IT Software Cancellation Request Form
  • Productivity Platforms
    • UW Google
      • UW Google Changes Project
        • Google Changes Checklist
        • Google Changes Common Use Cases
        • Google Storage Limits
        • Migration Tool Options for UW Google Content
        • Change Email Forwarding from UW Google to UW O365
        • Alternatives to UW Google for Shared UW NetIDs
        • Project Communications
      • UW Google Account & Data Deletion
      • UW Google and Youth
      • Google Drive
        • File Ownership and Preserving Data
      • Google Shared Drive
        • Google Shared Drive Service Offering
        • Moving Folders in Google Drive and Shared Drives
      • Google Shared Drives vs Google Shared Folders
      • Google Forms
      • Google Gmail
        • Supported Gmail Clients
      • Google Groups
      • Google Jamboard
      • Google Marketplace Apps
      • Google Meet
      • Google Play Store
      • Google Photos
      • Zoom Add-in
      • YouTube
        • Brand Accounts
    • UW Office 365
      • UW Office 365 Account & Data Deletion
      • Collaboration Services
      • Exchange Online
        • Add mailbox permissions
        • Email Protection Enhancements
        • Exchange-Enabled UW Groups
        • Focused Inbox
        • Organization Exchange Support Groups
        • Outlook on the web (aka OWA)
        • Outlook Report Message Add-in
        • Supported Exchange Online Clients
        • Zoom for Outlook Add-in
      • Microsoft 365 Groups
      • Microsoft Copilot
      • Microsoft Forms
      • Microsoft Teams
        • Help & How-To
        • Known Issues
        • Policies
      • Minecraft
      • Office 365 ProPlus
        • Error: Your account doesn’t allow editing on a Mac / Activate Microsoft 365 to Create and Edit
      • Office Clients
      • Office Store
      • OneDrive for Business
        • File Ownership and Preserving Data
      • Planner
      • Power BI
      • Power Platform
        • Dynamics 365
        • Power Apps
        • Power Automate
      • Project Online
      • SharePoint Online
        • External Sharing
      • Visio
      • Viva Engage
    • Migrate UW Google or UW Microsoft Content
      • Migrate UW Google Content
      • Migrate UW Microsoft Content
      • Exporting Data from Google to Microsoft using ShareGate
      • Exporting Data from Google to Microsoft using Mover.io
      • Migrate from UW Google to UW Office 365
      • Migrate from UW Google to Personal, Non-Google Account
      • Migrate from UW Google to Personal Google
      • Migrate from UW Office 365 to UW Google
      • Migrate from UW Office 365 to Personal Account
      • Export OneNote Notebooks
    • Provisioning Request Tool (PRT)
    • Productivity Platforms Stats
      • Access PPlat Stats
    • Productivity Platforms Recharge Services
    • Productivity Platforms Service Design & Guidance
    • Service Changes
      • Email Modernization Program
      • Google Hangouts & Google Chat Disabled
      • Microsoft Stream (Classic) to Stream (on SharePoint) Migration Project
      • Microsoft Teams Chat Message Retention Project
      • SharePoint 2010 Retirement Project
      • Skype for Business Retirement
      • Yammer (aka Viva Engage) Reboot Project
    • Sitemap

Requesting help

Need help with your managed workstation?
Email: help@uw.edu
Phone: 206-221-5000
Let us know what assistance you need, and provide the following details if you have them: computer name, user, error message, and any relevant information to the issue.

More about requesting help
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